Purpose of the Role:

  • Work as a team to pro-actively manage claims where there is ongoing hire, reducing the company’s overall hire duration.
  • Monitoring of ongoing hire and processing of credit hire payment packs.
  • Identify cases where we can intervene and settle the third party’s claim to reduce overall hire duration.
  • To provide a professional and efficient service to third party claimants.
  • Application of accurate reserves in line with company guidelines.
  • Contribute towards continuous improvement with the generation of ideas.

Key Responsibilities:

  • Contacting all potential Claimants in a timely manner to establish our exposure to ongoing hire.
  • Identify cases where intervening on repairs/total loss will expediate settlement of the third-party claim.
  • Reviewing Credit Hire payment packs.
  • Ensure effective communication is maintained.
  • Ensure potentially fraudulent claims are identified and appropriately referred.
  • Application of accurate reserving.
  • Effective use of schedules to minimise hire duration and indemnity spend.
  • Ability to interrogate expert reports to ensure the most economical settlement of the claim.
  • Endorse and drive the company values and behaviours.

Critical Competencies:

  • Persuasive, strong and confident communicator.
  • Ability to use own initiative to explore all options in order to achieve the best outcome for the business.
  • Motivated self-starter.
  • Ability to work as a team.
  • Sound experience within a claims or sales environment.